Privacy policy
Privacy Policy, GDPR, and Your Data
Privacy Policy - Pockets of Bliss
At Pockets of Bliss, we take respecting and protecting your privacy and data very seriously, always aiming to comply fully with all applicable data protection and privacy laws. This Privacy Policy demonstrates our strong commitment to protecting the privacy of all visitors to our online store.
We do not sell or buy personal data. This Privacy Policy describes how and when we collect, use, and share information when you purchase an item from us, sign up for SMS communications, or contact us. This policy does not apply to the practices of third parties that we do not own or control.
Personal Information We Collect
To fulfil your order and provide requested services, we may collect the following personal information:
- Name, postal address, date of birth, telephone number, email address
- Payment details (processed securely via PayPal/Stripe/Shopify Payments)
- Information for custom orders or messages
- SMS marketing consent data (if provided)
SMS Consent
When you sign up for SMS updates, promotions, or order notifications, we collect your phone number and consent for these communications. By providing your phone number and opting in, you consent to receive text messages from us regarding your order, promotions, or other marketing. Consent is voluntary and can be revoked at any time by replying “STOP” to any text message, or by contacting us directly at hello@pocketsofbliss.com.
We will never sell or share your phone number without your explicit consent, and it will only be used for the purposes you agreed to when opting in.
Why We Need Your Information & How We Use It
We rely on the following legal bases to collect, use, and share your information:
- To provide services, such as fulfilling orders, handling disputes, and offering customer support
- Managing and administering your account
- Delivering products, services, or information requested by you
- Responding to customer service inquiries or account/order queries
- Verifying your identity when required for security purposes
- With your affirmative consent (such as for SMS updates and marketing emails, which you can opt out of anytime)
- To comply with legal obligations, such as tax requirements, or to handle legal claims
- For our legitimate business interests (e.g., improving our services)
SMS and Email Marketing
If you have opted into our SMS or email marketing lists, we may use your information to contact you with promotional offers, updates, and other relevant information. You are responsible for managing your preferences and can unsubscribe from these communications at any time.
How to Opt Out of SMS Communications:
You may opt out of SMS messages by replying "STOP" to any message we send, or by contacting us at hello@pocketsofbliss.com.
How to Opt Out of Email Communications:
You may unsubscribe from email marketing at any time by clicking the ‘unsubscribe’ link at the bottom of our emails, or by contacting us directly.
Cookies and Data Collection
Cookies help us ensure you see relevant information and help us safely track data like order placement and user preferences. No personal information (e.g., emails or passwords) is stored in cookies. Non-identifying information may also be collected to improve our services.
Information Sharing and Disclosure
We only share your personal information with trusted third parties for limited purposes, such as order fulfillment and legal compliance. These parties include:
- Service Providers (for delivery, order operations, and reporting)
- Business Transfers (in the case of a sale or merger)
- Compliance with Laws (for legal obligations or fraud prevention)
Data Retention
Your personal information is retained only as long as necessary to fulfill our services and meet legal obligations. This includes data for order history and other customer service needs. We regularly review and delete unnecessary data.
Transfers of Personal Information Outside of the EU
If we transfer your information outside the EU (for example, through third-party hosting services), we will rely on secure measures to ensure the protection of your personal data.
Social Media & Competition Entries
Data collected through social media and competition entries is used in accordance with this policy. Always review social media platforms' terms and ensure your comments comply with acceptable use policies.
Information Security
We actively review our procedures to protect your personal data from unauthorized access. In the unlikely event of a data breach, we will notify affected individuals and update them on the actions taken.
Accessing Your Information & Rights
Under GDPR and other privacy laws, you have the right to:
- Access: Request access to the personal information we hold about you.
- Amend or Delete: Request changes or deletion of your personal data (unless legally required to retain it).
- Object: Object to our processing of your information for legitimate interests or marketing purposes.
- Complain: If you're in the EU, you can file a complaint with your local data protection authority.
Privacy Policy Updates
We reserve the right to amend or modify this Privacy Policy at any time in response to changes in data laws or business practices. If we make significant changes, we will notify you by email or through updates on our website.
For any questions or concerns, please contact us at hello@pocketsofbliss.com.