Pockets of Bliss FAQs

Our aim here at Pockets Of Bliss is to provide self-care, wellness and gift boxes to put a smile on whom ever receives one. All our boxes are curated with sincere passion and empathy after my own personal struggles with mental health.

Our official online customer service operating times are:

Monday - Friday
10:00am - 4:00pm GMT

But you may find us answering messages and online out of official hours, as we don't sleep and love to chat!

Only online at the moment, although we never say never to a physical premises one day.

You have come to the right place! We are proudly vegan, so absolutely cruelty free. We endeavour to only use packaging materials and fabrics that are ethical. We pride ourselves on continuously evolving in this field.

If your order has not been despatched, you can still amend your delivery address. Please just email me at sian.pocketsofbliss@gmail.com or via our contact form, stating your order number and address change.

If you need to cancel your order, all orders have to be cancelled prior to dispatch.  Please ensure you cancel the order asap if you need to.  Please contact me at sian.pocketsofbliss@gmail.com or use our contact form to cancel your order, quoting your name and order number.

As we try to dispatch your orders as fast as possible, it means that once an order is placed its extremely rare we can catch it fast enough to amend it! This means we cannot remove items, change items, add items or combine orders.If we are unable to stop your order for amending you will need to return any unwanted goods at your own expense for a refund or exchange or place an additional order for anything you forgot to add.

If you order has not arrived in the allotted time, your tracking reference number doesn't work OR your tracking reference states your order was delivered, but you have not received it, please contact me at sian.pocketsofbliss@gmail.com asap or use our contact form and we will begin a process to resolve your issue.

This is a super rare occurrence, but if this does happen, please don't hesitate to get in contact with us via our contact form or email at sian.pocketsofbliss@gmail.com, stating your order number and outlining your order issue.We will ensure this gets rectified as soon as possible!

We accept most major credit and debit cards, including Visa Debit, Visa Electro, Mastercard, Visa, UK Maestro, American Express, GooglePay and Apple Pay. We also offer processing of orders via Paypal where you can pay using your PayPal account and any other credit or debit cards.

You or your recipient have two whole years to redeem your gift card from the date of the gift card purchase. The expiry date will be clearly displayed on the gift card, so please take note of this.

You may redeem a Pockets of Bliss gift card directly at pocketsofbliss.com (online store) ONLY (subject to website terms and conditions.)

To redeem a Pocket of Bliss eCard, simply enter the unique gift card code at checkout on our store pocketsofbliss.com ONLY.

Gift Voucher balances are applied to the total value of an order, which can include taxes and shipping.

You may use your gift card towards a purchase of any product found on Pocketsofbliss.com. This can be for products of a higher face value of the gift card; on payment of the difference, or just use part of your gift card for any items at a lower face value.

Gift cards cannot be exchanged, returned or refunded. They also cannot be exchanged for cash alternatives.

Yes. We still offer refunds as per normal even if products are bought with a Gift cards. The refunded amount is refunded back to the original Gift Voucher, not to another card or a cash alternative.

No. You or the recipient may use the Gift cards towards as many transactions as you wish, until it is empty.

If the Gift cards expires and the full amount was not spent, unfortunately the remaining balance will be cancelled. We give 2 full years to spend the gift card, so we hope this never happens.

Essentially they are. Gift cards should be treated as cash, and Pockets of Bliss will not be liable for any lost, stolen, damaged or misused gift cards. So keep them safe!

Yes we reserve the right to change any terms and conditions of the Gift Vouchers at any time; including cancellation of a voucher, without affecting your legal rights.

We ship globally from the U.K to customers Worldwide.

Our order processing times are 9am-1pm (GMT), Monday to Friday.
Orders placed after 1pm, weekends or bank holidays will be processed the next day.We aim to process and dispatch all orders within 1-3 business days.

Sometimes in busier periods we may have a short delay, however will work to get your orders out ASAP.

We ship within the UK and Europe only at this time.

We offer simple flat rate shipping, and we also provide FREE 2nd class shipping within the UK on orders over £50.

Every shipping option we provide is sent using a fully tracked service.

U.K FREE RM48 spend £50 or more
U.K Next Day Express - £15
RM24 1st Class Tracked - £6
RM48 2nd Class Tracked - £4.50

Europe FREE RM spend £80 or more
Europe Express Courier - £35
Europe RM Tracked & Signed - £22

All subscription plans in the UK have shipping included for the duration of the plan.

All domestic orders are sent via Royal Mail or selected courier as standard, and all services are fully tracked from end-to-end.

Once dispatched orders should arrive within the time frames below for each region.  Shipping times are just an estimate and can never be completely guaranteed, although the success rate for on-time deliveries is extremely high.

UK RM24 1st Class- 1-3 Business Days
UK RM48 2nd Class- 2-5 Business Days
UK Express Courier- 1-2 Business Days

Europe Express Courier- 2-5 Business Days
Europe RM International Tracked & Signed- 3-7 Business Days

Tracking numbers are provided at the time of order despatch, but please email us at sian.pocketsofbliss@gmail.com at any point during your order process and we will provide you with any help tracking your order.

Yes we do on any shop item. We are a small business and returns can be costly for us, and also for you with the return shipping costs during the process. So please ensure the product definitely isn't right for you before trying to process a return with us. If you have really tried out your new product and it just isn't for you, we operate on a 30 day returns policy and will accept exchanges/refunds on all products (except digital), unless otherwise stated, but only if the goods arrive back still in a new and unused condition with original tags and packaging, and no product modifications or being tampered with in any way.

Once you've contacted us regarding your return for either an exchange or refund, we may ask for photographic proof of items/packaging to substantiate your claim. 

Pockets of Bliss will act accordingly on your claim by offering a refund, replacement item, and providing instructions of how to return to us.If an item needs returning we will ask you to do so before a refund/replacement item can be processed.The buyer is responsible for the shipping costs to send the item back. We would refund your return shipping costs if the item is sent back and verified so, for one of the reasons below:

- Items arrive damaged in transit 
- Items arrive not as described 
- Items arrive faulty

Once your order is initially received, any damage/faults need to be reported to us via email within 48hours of being received.  

When sending goods back, you will need to send safe and securely, to stop and damage occurring in transit, via a tracked delivery method.

All items need to be filed for return/refund within 30 days of receipt, and only if goods are in a new and unused condition with original tags and packaging.After receiving your returned parcel, we will inspect it and the contents, and ensuring everything looks good, and be in touch to get your return processed super quick!

Please note that we reserve the right to reject any returns where products have been made unfit for resale or damaged whilst in your possession or in return transit.

Some brands we stock offer their own warranty manufactures which is usually a minimum of 1 year, but most often a lifetime warranty. This applies to all instruments and accessories such as FX pedals, but is not extended to clothing and other goods products such as mugs, and slipmats etc. For more information about a particular product warranty, please see the product page description for that product.

Pedal Jungle is not the warranty provider or a repair shop, but we guarantee to help assist you with the faulty item return and fix process, and direct you on the best way to get your situation resolved.

If an item received back has been tampered with in any way, we would consider this as not in ‘as new’ condition and reserve the right to return the pedal to you.

In short, any items(s) that develop a fault after 14 days are dealt with by the manufacturer and not Pedal Jungle. Any returns to the manufacturer or their recommended service provider, are returned at your own cost. We recommend using a tracked and signed service in these instances.

You are still able to return any goods within 30 days for a refund, but you would be liable for any delivery or admin costs associated with your return when it arrives back in the UK. Please label the package clearly as RETURNED goods or to the RETURNS Department, if you do not, there would be an Import Duty/VAT charge payable to release the goods back to us. Pedal Jungle would then reserve the right to refuse delivery if this happens and/or deduct the amount from the refund given.

Please contact us hello@pedaljungle.com to raise your returns process

We do not offer a warranty for any goods sold outside the UK, but you would still be able to contact the manufacturer directly to go through the warranty process with them.

Shipping times are dependant on when you subscribe. If you have joined us today for a monthly Subscription Box, we work a month behind so, for instance, any subscriptions placed in November will then be shipped on the last day of November to arrive at the start of December.

No worries! If you have changed your mind we are happy to refund your order, providing: Our refund policy is 28 days, you must notify us within 14 days of receiving your order and return your order to us within 28 days.For authorised returns, please pack the product carefully in our original packing to avoid damage in transit. Any product returned where we have hand written a gift message or gift wrapped your box this order will be subject to a 25% restocking fee.If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. You will be responsible for paying the shipping costs for returning your item back to us.Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.Depending on where you live, the time it may take for your exchanged product to reach you, may vary.To complete your return, we require an order confirmation as proof of purchase.Contact me at sian.pocketsofbliss@gmail.com to start a refund or exchange before sending back any items.

Here at Pockets of Bliss we are serious about the sustainability of our gift boxes and every gift box has been put together with our planet in mind.

We are a Eco conscious business and also vegan owned. This means we really do care about the planet and kindness, love and empathy is all wrapped up in each and every gift box that we send out.

Our Box Credentials

• Biodegradable
• Compostable
• Recyclable
• 100% Recycled Contents
• Plastic Free
• Sustainably Sourced

Shredded Paper

100% recyclable and biodegradable white zigzag shredded paper acid-free 

Stickers

The stickers we use are Eco-friendly, wood-free (no trees), compostable, biodegradable and recyclable. Made from Cane Fibre (Bagasse) and without silicone.

Glitter

100% Biodegradable Glitter

Box Seal Stickers

Made with recycled kraft brown sticker paper

Biodegradable sticker paper

Yummy Treats

All the yummy treats in our boxes are fully vegan. This is inline with our own ethos and for the planet; 'Veganism is the single biggest way to reduce our environmental impact.'